Any item purchased from Animaluxe can be refunded within 30 days of the purchase date, upon presentation of the original invoice.
We guarantee consumer satisfaction. The return of the item(s) is at the customer's expense. We accept exchanges or refunds for a period of 30 days following the purchase. The item must be returned in its original condition. Any damaged product will not be exchanged or refunded.
Refunds will be made to the original method of payment or as credit only. Delivery charges are non-refundable.
*All of our bulk chews are final sale for health reasons*
It is not possible to cancel your order once you have received your confirmation. However, we can understand some exceptional situations. If this is the case, we will analyze the situation and make a decision on the reimbursement. If a refund is issued, then a 15% handling fee may be deducted from your original transaction amount to cover transaction and administration costs incurred.